Find answers to common questions or get in touch with our support team.
How to book
Browse our offers, select your dates and guest count, then click "View offer" to proceed. Follow the checkout steps to confirm your reservation.
Yes. During checkout you can specify the guest details. The voucher will be sent to your email.
You can browse without an account, but you will need to sign in or create one to complete a booking.
Payment
We accept Visa, Mastercard, and bank transfers. All payments are processed securely.
Absolutely. We use PCI-DSS compliant payment processing and never store your full card details.
Payment is taken at the time of booking. You will receive a confirmation email immediately.
Cancellation
Cancellation policies vary by offer. Please check the terms at the time of booking. Most offers allow free cancellation up to 48 hours before check-in.
Go to My Orders, find the booking you want to cancel, and click "Cancel". Refunds will be processed within 5–7 business days.
Modifications depend on availability. Contact our support team and we will do our best to accommodate changes.
Support
You can reach us via email, phone, or the contact form on our Contact page. We typically respond within 2 hours during business hours.
Our team is available Monday to Saturday, 8:00 AM to 8:00 PM (MUT).
Yes. Our team is bilingual and happy to assist in English or French.
Our team is ready to assist you. Reach out and we will get back to you within 2 hours.
Contact us